RETURNS OR EXCHANGES
- Overview
We want you to be satisfied with every purchase at www.zyricshop.com. If you’re not completely satisfied with your purchase, we offer a flexible return and exchange policy to protect your rights. - Return and Exchange Terms
You may request a return or exchange within 30 days of receiving your item.
Items must be new, unworn, and unwashed, with the original packaging, tags, and accessories.
For hygiene and safety reasons, the following items are not returnable or exchangeable:
Used or visibly damaged items
Clearance/Final Sale items - Return Process
Log in to your account, go to the “My Orders” page, and submit a return or exchange request.
Our customer service team will review and respond with return instructions within 2 business days.
Package the item securely and ship it to the specified address with your order number or return receipt.
After receiving and inspecting the item, we will process a refund or issue a replacement within 5 business days. - Refund Information
Refunds will be processed to the original payment method (credit card, PayPal, etc.).
Refund processing time varies depending on the payment provider (usually 5-10 business days).
Shipping costs are non-refundable unless due to product quality issues or shipping errors. - Return Shipping
Return shipping costs will be borne by us if the product is due to quality issues or shipping errors.
Return shipping costs will be borne by the customer if the product is returned or exchanged for personal reasons (such as incorrect size or style). - Exchange Information
Exchanges are only accepted for different sizes or colors of the same item.
If you wish to exchange for a different style, we recommend requesting a refund before placing a new order. - International Returns and Exchanges
International customers are also eligible for returns and exchanges, but shipping and customs duties are the responsibility of the customer.
International returns and exchanges may take longer to process due to cross-border customs clearance. - Contact Us
For assistance with returns or exchanges, please contact us via the following methods:
Email: support@zyricshop.com
Phone: 859-493-0497